FORT LEE, Va. (June 18, 2015) -- Those unfamiliar with the Army’s Exceptional Family Member Program tend to find it a bit confusing when they learn there are two separate offices on the installation dealing with different aspects of the program.

New users often overlook the importance of updated enrollments as well. It’s an issue that impacts the continuity of care and the progression of the service member sponsor.

To improve the understanding of EFMP, here’s a quick rundown on the basic setup and registration requirements. It is my hope this information will help families in need of these services by showing them what’s available and how they can benefit from participation.

Both the Army Community Service and Kenner Army Health Clinic at Fort Lee operate EFMP offices. This is not the case at all Army installations. The advantage of the dual-location setup is having individual teams focusing on the two main elements of the program, enrollment/medical care and family support.

The Kenner EFMP office is responsible for enrollment, disenrollment, enrollee updates and overseas screenings. That office is where individuals would turn in their medical and educational enrollment paperwork (DD Form 2792 and 2792-1) and obtain assistance with keeping paperwork current and within Army-directed standards.

The KAHC office is located in room 202 of the clinic. It is open Monday-Friday, 7 a.m. - 4:30 p.m., and closes for lunch from noon -1 p.m. Their phone number is (804) 734-9130.

Our office at the Army Community Service center provides community support services to include assistance with enrollment paperwork, facilitation of disability support groups, recreation events and educational training, non-clinical case management, workshops and one-on-one training on special education topics, and provision of medical and educational advocacy.

The best way to learn more about our services is to drop by and talk to a staff member about the many EFMP offerings at Fort Lee. The immediate activities that come to mind include the 4X2 Lego Club events set for every other Tuesday (July 7 and 21 are the next dates) at the Housing Welcome Center on Sisisky Boulevard. Field trips to the post fire station are planned for July 16 and Aug. 12, 9-10 a.m. Workshops, autism support group meetings, movie nights, family dinners and more are part of our routine event schedule as well.

Now, a quick review of the EFMP enrollment requirements and why they’re important.

Eligible service member families must update their program information every three years, even if status of the beneficiary is the same. Enrollment data should be updated more frequently, however, if there is a significant change in the exceptional family member’s required medical treatment; if treatment is no longer needed; if the individual has moved out of the home and no longer meets eligibility requirements; if the parents divorce; or if the family member dies.

The information on the EFMP Enrollment Summary form is extremely helpful to local care providers and community support agencies. It’s also used to verify availability of services at follow-on duty stations where the service member may be re-assigned. If the information is not accurate, families could be at risk of not having appropriate primary and specialty health care at the service member’s new duty location.

Failure to keep EFMP enrollments current could also result in a “flag” on the Soldier’s records, resulting in ineligibility for permanent change of station until the deficiency is corrected. It is important service members know this because eMILPO will show a service member’s EFMP status as valid up to 36 months from the date of their original enrollment or last update.

For questions, contact the ACS EFMP office at (804) 734-6388.