Transitioning from Active Duty status can be a monumental step in a military member’s life.
To ensure a seamless transition from Active Duty to veteran status, retired 1st Sgt. Juan Rodriguez-Negron, certified professional coder, Kenner Army Health Clinic, was recently recognized for his first-class customer service and exceptional Veterans Administration counseling to departing/retiring Soldiers applying for the Benefits Delivery at Discharge Program.
Rodriguez goes beyond in ensuring that retiring/departing military members have a clear understanding of the Veterans Administration application process, according to KAHC officials.
His background on custumer relations and leadership skills made Kenner Army Health Clinic’s Benefit Delivery at Discharge Program a model for other Army installations to emulate.
The Department of Veterans Affairs maintains an active Transition Assistance Program and Disabled Transition Assistance Program throughout the United States and around the world. Since the implementation of the program, VA has provided benefit information to separating military members and their families through individuals such as Rodriguez.
Rodriguez encourages all separating military members to apply for the Benefits Delivery Discharge Program.
In coordination with the installation education center, Rodriguez participates in TAP workshops by presenting Benefits Delivery at Discharge Program Briefings on documentation requirements, application timelines and physical exam protocols.
In addition, he provides assistance for completing the VA claim form and benefits counseling on Fort Lee.
The goal of the VA BDD program is to provide a rating decision as near to the time of discharge as possible.
These briefings provide vital information, which will help the military member make a smooth transition to civilian life by identifying many of the VA benefits available to Soldiers.