Shanese Jordan, a verifying security officer in the ID Card/DEERS Enrollment Office, looks over paperwork prior to issuing a new, more-advanced identification card to a customer Tuesday in the Soldier Support Center. The Next Generation Uniformed Services Identification Card – a plastic version with enhanced security features– is now being issued to retired and reserve service members, their authorized dependents and other eligible individuals. The card sports a new look and is designed to deter fraud and counterfeiting. Patrons must wait until current cards expire before requesting Next Generation replacements. As a reminder, the office no longer serves walk-in clients due to COVID-19 restrictions. They have received many positive comments from customers about the added convenience of the online appointment system.  For more information, call 804-734-7394 or visit