Housing Surveys wanted

Two new residents of Fort Lee housing talk to a housing manager to schedule key pickup and move in.

The Army is continuing to build on its efforts to improve installation housing and make it more responsive to the needs of Soldiers and their families. 

In doing so, it is once again asking residents to rate the quality of their homes, neighborhoods and services provided since a similar survey was conducted in February.

Gen. Gustave F. Perna, commanding general, Army Materiel Command, oversees the service’s housing program.  He said the survey is an important factor in gauging the most recent responses to Army housing issues and critical to determining future needs.

“This survey will provide Army leaders your perspective on what we are doing well and where we need to improve,” he said.

Additionally, the Army will use “the survey results to help shape our actions as we work to improve both our privatized and Army-owned housing facilities and services to ensure we provide the best quality of life for our residents,” Perna added.

Roughly 10,000 military members living in Army housing will receive a notice of survey around the middle of November. It will be sent from ArmyHousingSurvey@celassociates.com and contain a survey link.

CEL & Associates, Inc., which conducted the previous survey, will administer the latest.  The survey respondent information will be kept completely confidential and will not be linked in any way to the survey results shared with the Army or private companies. The general stressed that truthfulness is key.

“We welcome and value your candid opinions and thoughts,” he said.

If no member of a household receives the email by Nov. 18, residents are urged to contact the garrison housing staff or property-management office, which has an alternate means of providing access to the survey.

Perna reiterated the survey is an important step forward and can serve as a validation of what the Army is or is not doing right.

“Army Soldiers, Civilians, Retirees and their Families deserve the highest quality housing and services possible, and your feedback will drive future resources to this end state,” he said. “Thank you in advance for your participation in our Army survey -- it is greatly appreciated!”