CYSS Rolls Out New Internet Service

FORT LEE, Va. (September 2, 2010) - Fort Lee Child, Youth and School Services recently rolled out a new Web-based program that allows patrons to access services from the comfort of their home, office or anywhere the Internet is available.

WebTrac allows registered patrons to make their payments on their monthly child care fees and other billed services, such as ongoing classes; enroll children in sports and instructional classes; make hourly child care appointments; reprint copies of child care receipts and print out annual statement of payments for income taxes; and print copies of paperwork like health assessments and sports physicals.

New patrons cannot enroll themselves into child care programs, as there is usually a waiting list for those services. Pre-registration is permitted for new clients, however; they will have to make a follow up appointment at Parent Central Services, formerly, Central Registration.

Also, parents can print a monthly calendar showing all activities their children participate in; request placement on the child care/school-age care waiting list; submit e-mail comments or questions directly to CYSS using the “Contact Us” feature; and find links to other related Web sites, such as the Fort Lee home page, the Fort Lee Family and Morale, Welfare and Recreation Web page, Army OneSource and the Army CYSS home page.

This weekend marks the first opportunity Fort Lee patrons can make payments online, said Sylvia Riley, CYSS Outreach Services director.

“After the monthly installment bills are run, patrons will be able to make a payment online,” Riley said. “The system does not allow for pre-payment.”

CYSS patrons relocating from another garrison can have their records transferred to their new duty station by telling the losing installation to upload their CYMS file and the gaining installation to download their file from a server located in San Antonio. This negates the need to create a new CYSS record; instead clients update their new address, phone numbers and other changed data. Relocating families can easily go online and see what programs are available at the new duty station.

Guests and non-registered patrons can view available activities at any participating garrison. Login in to and click the “sign in as guest” option, then click “view activities.” Users will then be able to search any desired criteria.

Registered Fort Lee CYSS patrons were sent e-mails with temporary user IDs and passwords, Riley said.

WebTrac allows busy Soldiers and their families the ability to register their children when and where they want, from home or office or while on leave, Donna Nelson, CYSS chief said.

“It allows CYSS to fulfill its goal of providing the very best for our patrons and making the process less time consuming,” Nelson said.

In the near future, a similar streamlined service will be available for other FMWR activities, such as signing up for trips or tours offered, scheduling golf tee-times, purchasing concert tickets or renting recreational equipment.

For more information about CYSS WebTrac, call (804) 765-3852.

– Rob McIlvaine contributed to this article.