New Repair Facility To Honor Car Care Center Warranties

FORT LEE, Va. (June 24, 2010) – Firestone Tires is now the installation’s car care service provider.

It has replaced the service offered by the old Army and Air Force Exchange Service Car Care Center. Firestone is co-located in the new Shoppette-Popeyes-Firestone complex on Sisisky Boulevard, adjacent to the former Care Center location.

Firestone, which operates under an AAFES contract, will honor the warranties written by the Car Care Center, said Manager Tom Young.

“That’s part of our contract agreement,” he said, “that all of the warranty work that was done through AAFES would be honored by us.”

This includes the Road Hazard Warranty for tires that offers free rotations and repairs for the stated life of the tire. Young said the warranty documents must be presented before services are rendered.

“Customers just need their original paperwork, and we’ll take care of all the rest,” he said, noting tire warranties are administered on a pro-rated basis.

Aside from the warranties, Young said Firestone will offer more competitive tire pricing.

“We’re probably already less expensive than what’s offered at AAFES base stores,” said Young.

AAFES does not own the Firestone franchise at Fort Lee, therefore, customers will be charged state taxes on all purchases. Anyone with access to the installation can use the center.

Not only is Firestone a full-service tire operation, it also offers a wide variety of repair and maintenance services, many more than the old Car Care Center, said Young. These include oil changes, alignments, battery services and major repairs.

“We can do what they did plus we do full diagnostics like ‘check engine,’ drivability, steering and suspension, and we have the manpower and experience to accomplish it,” he said.

Firestone’s six bays and interior spaciousness allows it to keep in stock about 1,000 parts for all the on-demand services. Young said his in-stock inventory allows him to process more customers more efficiently.

“Customers don’t have to wait,” he said. “We can do most of our services the same day.”

Young also said the shop has all new equipment, and that will be critical in his ability to adequately serve customers.

“The shop that I came from was more than 50 years old,” said Young, referring to his former location in Petersburg. “I can feel it (in the new shop), and I can see how much nicer new equipment is.”

Firestone is open Monday-Friday, 6 a.m. - 6 p.m. and Saturday, 6 a.m. - 5 p.m.